Uptown Theater  |  FAQ

 

FREQUENTLY ASKED QUESTIONS

Uptown Theater

3700 Broadway

Kansas City, MO 64111

Phone: (816) 753-8665

Fax: (816) 753-7643

Map

Office Hours

Monday - Friday

10:00am - 4:00pm


Saturday

10:00am - 2:00pm


Sunday

Closed

Where can I buy tickets?

You may purchase them by phone at 1-800-745-3000, in person at our box office: M-F 10am-4pm or Sat 10am-2pm we accept Visa, Mastercard, Discover, American Express & cash or online at Ticketmaster.com. The box office accepts cash only for tickets bought at the door on the night of the show.


Beware of secondary resale sites,  the venue can only guarantee the validity of tickets purchased directly from the venue box office or Ticketmaster.


Where can I park my car?

The Uptown Theater offers free parking in the Uptown Shoppes lot directly north of the theater complex
(3600 Broadway).


What items may I not bring with me to the concert?

The following items are prohibited inside the venue


·         Outside food or drinks

·         Weapons of any type, including concealed firearms

·         Professional camera equipment or recording devices

·         iPads, tablets, selfie sticks, Go Pro cameras

·         Flashlights, glow sticks, laser pointers

·         Large bags or backpacks

·         Signs, banners, flags, etc.


* These could be subject to change per the artist request.


The Uptown reserves the right to search anyone, and their belongings, who enter the premises.


Do you have a lost and found?

Yes. Once we are finished cleaning the theater all found items will be brought to the box office. Please call the box office to see if we have found your item.


How can I get a backstage pass or meet the band?

Backstage Passes are issued by the event promoter or artist management. If they are available, they are usually distributed to radio stations and local fan clubs. Backstage Passes are not available for purchase from the venue.


Where can I smoke in the Uptown?

The Uptown is a completely non-smoking venue, including the use of vapor and electronic cigarettes. There is a smoking exit located south of the main bar inside the theater. You may use that door only to enter/exit the smoking area. There is no re-entry from the main entrance by the box office.


My tickets were lost, stolen, or destroyed. What can I do?

Call our box office (816.753.8665) for a complete explanation of ticket replacement policies. If we have a record of your purchase and can verify your identity as the original purchaser, we may be able to reprint your tickets once the original tickets are voided.  If you purchased through Ticketmaster, please call their customer service line at 1-800-653-8000.  We do not offer any warranty or guarantee pertaining to lost, stolen or destroyed tickets.


How is General Admission seating handled?

Strictly on a first-come first-served basis. There is open standing room near the stage as well as fixed seats at the back of the theater and in the balcony.  If you absolutely must pick your spot, get to the show first. If you move from your spot before or during the show, you may lose it.  You may notice that your GA ticket has numbers appearing

in the “row” and “seating” lines on the ticket. These numbers do not represent a specific seat, as they are used for Ticketmaster’s tracking purposes only.


What is your camera policy?

Typically we do not allow professional cameras, cameras with removable lenses, or tablets such as iPads.  Additional restrictions are sometimes placed by the artists, so please call the Uptown Box Office with questions regarding specific shows.


What concessions options do I have?

We have a full bar that serves soda, juice, water, liquor, wine and beer. The main bar takes credit cards and cash.  Sometimes additional satellite bars that are cash only will be set up around the theater offering beverage options such as beer and water bottles.


Do you have an ATM?

We do not have an ATM in the building. The main bar allows the use of credit card purchases for beverages, but it’s always a good idea to come prepared with cash for artist merchandise or other vendors.


What happens if my event is cancelled or postponed?

Occasionally, a promoter or artist may cancel or postpone an event. Please call the Uptown Box Office for details on your specific event. Tickets purchased directly through Ticketmaster will typically be automatically refunded.


What hotels and restaurants do you recommend near the theater?

Click here for a list of neighborhood restaurants.


The 816 Hotel offers complimentary shuttle service to the Uptown and is less than a mile away. Please let them know you’re attending an event here to check on special rates